On the show today we welcome Randy Cass, owner and founder of Nest Wealth, who were the first financial firm to employ the use of robo-advisors in Canada. Their unique business model and forward looking systems and practices are at the forefront of the industry in the country and hearing Randy's recollections from their processes as well as thoughts going forward will be of great interest to anyone interested in the future of their money. In our conversation we cover the basic history of Nest Wealth and what inspired their big decisions. Randy unpacks their fee structure and how some of the systems work and have changed over the last few years before going into the ins and outs of how robo-advisors field questions. Our guest also comments on the financial market's constant evolution and his personal and professional attitude to passive investment strategies. We chat about obstacles that currently stand in the way of the fintech industry and finish off the episode with Randy explaining his iterative approach to development as technology advances. For all this and more, be sure to tune in! Key Points From This Episode: 2:17 How Randy decided to launch the first robo-advisor service in Canada. 4:25 The evolution of the systems used by Nest Wealth since its inception. 9:50 Nest Wealth's unique fee structure. [0:06:38.0] Handling questions from clients at the firm. 13:23 Nest Wealth's place in the evolving financial advice market. 19:04 How Nest Wealth use technology to scale financial advice. 22:57 Randy's attitude towards passive and active investment management. 25:32 Some of the notable obstacles that Randy has encountered in Canadian fintech. 29:19 Looking forward to the future of the industry and developing iteratively. 31:39 How Randy measures success in his life. And much more! Links From Today's Episode: Rational Reminder Website - https://rationalreminder.ca/podcast/41 Catch up on the latest investing insights from the Passmore-Felix Team at PWL Capital. https://www.pwlcapital.com/teams/passmore-felix/?utm_source=youtube&utm_medium=copy&utm_campaign=rr&utm_content=rrvideo