Joe Davis is the EVP of AI Engineering, and Delivery at ServiceNow. Adel El Hallack is the VP of Product Management, Agentic AI at NVIDIA. Both join for an episode on the inner workings of building AI agents. Tune in to hear how both are working together to make autonomous AI agents safer and governable, how ServiceNow's L1-AI-IT specialist has automated 90% of internal support tickets, and what the next few years hold for agents. Hit play for a behind-the-scenes look at what it actually takes to deploy AI agents in the enterprise. This interview is sponsored by ServiceNow. To learn more about our Brand Spotlight program, please email bigtechnologypodcast@gmail.com