This episode is brought to you in partnership with Aviva. In this episode, James Timpson shares how trust, kindness, and giving people second chances built a thriving £400m business. Drawing on lessons from his childhood in a foster home, James explains how empowering colleagues, listening to the front line, and creating a culture of empathy drives performance. He reveals the secrets behind Timpson’s innovative practices, from letting employees make decisions to celebrating their successes, and why happiness directly impacts profit. A fascinating look at leadership, human potential, and the transformative power of trust, this episode offers insights every leader and entrepreneur can apply. Together we believe that great leadership, high-performing teams and a culture where people can thrive are key to long-term success. That's why we're proud to support conversations that share practical insights and inspiring perspectives on people, performance and leadership. 🚨 Partners HP Foundation 👉 Do you want to kick-start an evolution that will change the lives of millions of children? Find out more about the High Performance Foundation: https://hppod.co/foundation Explore offers and discounts through our other partners: https://hppod.co/partners #HighPerformance #jamestimpson #timpson