SaaS companies are at risk if their per-seat pricing model is tied to manual labor that AI can now automate, but they are safe if they act as the system of record.

“category one is like you have seats, the seats are being used to produce some element of work, but now uhoh, like you don't need the seats anymore to produce the element of work. So like Zenesk would be like patient one there where it's like how many seats does a Zenesk customer need today”

Not all SaaS companies will survive the next decade, but businesses that successfully adapt to the AI-driven knowledge economy will thrive.

“the reality is, as I've said, not every SAS company is going to thrive through the next decade, right? Just like a bunch didn't make it to the cloud, a bunch didn't make it, you know, from, I don't know, Windows to to the internet era or whatever”