Blizzard handled the situation poorly because they did not provide fair warning regarding the consequences of deviating from their talking points.

“blizzard doesn't have a motor vehicle act and so they clearly didn't lay out okay well if you deviate from the talking points yes it was a great match yeah a lot of respect for my opponent they played hard this is an honor thanks mom and dad bye you know like if they don't have a a a menu of consequ”

Blizzard was acting within their legal rights to ban the participants, even if it was not the responsible thing to do.

“were they within their rights yes not their social i didn't say responsibilities i said rights yes they were within their rights it is within the letter of the law did they do the responsible thing no”