Salesforce possesses a strong moat due to high switching costs stemming from the integration of its complex ecosystem.

“I think it's fair to argue though that Salesforce has even higher switching costs than Adobe because it can take years for a large enterprise customer to completely onboard a new CRM provider and there's always the risk that you lose either data in the process or you just completely mess up workflow”

Salesforce's industry status and deep reliance in customer workflows make it a difficult company to displace.

“But the point being when you are the kind of legacy standard and you are the status quo and everybody's workflow is is deeply reliant on your technology, you are in the position of you have a lot of room for error and a lot of of time to really add in the the most cutting edge stuff.”