Luke suggests that consumers should actively monitor their billing and be willing to complain to get results when ISPs fail to maintain expected loyalty discounts.

“I noticed that my internet bill was like oh really high way higher than it should be and I'm like what the heck and I was like oh it's been more than two years they never called me”

He claims Xfinity Internet is a reliable service that functions well for his needs.

“I have Infinity Internet and ever since I've had it, I've never had one single issue.”