Government IT projects often fail because of a core incentive misalignment where contractors are incentivized to create proprietary systems that lead to vendor lock-in.

“there's this core incentive misalignment issue that you have with the vendors where because the people making the decisions on whether to sign a contract or not, it's not their money. You have this very large budget.”

Technology should be treated as a tool, and one must be deliberate about how it is integrated into life.

“Our our Twitter feed, our Facebook feed and Instagram and Snapchat and and all of these tools which which are exactly that. They are tools. Technology is is what we make of it basically.”