Retailers have historically faced cases where customers abused lenient return policies by returning used or empty items for refunds.

“I had someone return an empty bag of grapes like you know how grapes come in those plastic bags and they were like um the grapes weren't good and you get money yeah and she showed me her receipt and it was like 15 with the grapes and the grapes weren't even in the bag”

Consumer return policies in the United States are notably more permissive than those found in China, allowing for refunds even after products have been consumed.

“so when I came here my dad was like yeah you can return anything you can eat an apple and then say I wasn't good can I get a refund and I'm like are you kidding me right now this country gave you that much freedom and people are not returning everything”