What role do designers play in fostering good and bad client relationships? What can you do to change the way the clients view you? Clients from hell and how to deal with them. Practical, no nonsense business advice from author, consultant, teacher and public speaker Emily Cohen. http://www.emilycohen.com Follow Emily: https://instagram.com/emilyruthcohen https://twitter.com/emilyruthcohen 01:00 who is Emily Cohen 05:00 - what creatives think 10:00 - the types of creatives 15:00 - why you should know who you are and how to do it 21:00 - find people who love your gift** 24:00 how to you can begin to specialize 28:00 - For every red flag charge 10% more** 32:00 - what is work for hire 35:00 - how you could renegotiate contacts 45:00 - Brag about Our generosity 51:00 - lead by example 53:00 - the difference between coaching and consulting 56:00 - define client interaction roles with your team 1:00:00 - own up to your mistakes and tell the client how you are going to fix it 1:04:00 - learn to say no more often 1:08:00 - how to fire your client 1:13:00 - what makes Emily Cohen’s book different 1:24:00 - why are men treated differently than women when it comes to speaking engagements 1:34:30 - Recap === 👉Subscribe: https://goo.gl/F2AEbk 👉See our Academy Channel: https://goo.gl/vB9zoP Want a deeper dive? Typography, Lettering, Sales & Marketing, Social Media and The Business of Design courses available here: https://goo.gl/bRt5qd 🎙 Futur Podcast: https://thefutur.com/podcast/ ✍️ Futur Blog: https://thefutur.com/blog/ — Love the content? Become a sustaining member for $5/mo today. https://goo.gl/nwekfL BOOKLIST – Essential Reading for Creative Professionals: https://bit.ly/biz-booklist Essential Design Books: https://bit.ly/futur-design-books Kits & Proposals: https://goo.gl/mSjuWQ Visit our website: https://www.thefutur.com FREE resources: https://goo.gl/Qh6gHr — We love getting your letters. Send it here: The Futur c/o Chris Do 1702 Olympic Blvd. Santa Monica, CA 90404 USA — AFFILIATE LINKS* 🙏 Support The Futur by purchasing through our affiliate links: Amazon: http://bit.ly/thefuturishere Webflow: http://bit.ly/2EbET9l Retro Supply Co.: http://bit.ly/2GW8gzR Creative Market: https://goo.gl/g4jlTE Design Cuts: http://bit.ly/2GSsAR3 ✍️ Sharpen your skills by taking a course, using our affiliate links: Skillshare: https://goo.gl/YCo2uT School of Motion: http://bit.ly/futur-som Bring Your Own Laptop Tutorials: https://byol.me/thefutur 🎧 Do you like the music? Check out the music libraries we use in our affiliate links below: Skillshare: https://skl.sh/34z8qVj Epidemic Sound: http://share.epidemicsound.com/thefutur Artlist: http://bit.ly/2uWdna7 Get our FAVORITE notebook from Baron Fig: https://baronfig.com/?ref=zQoKL *By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you. — Host– Chris Do Cinematography– Ricky Lucas, Jona Garcia Live Editor– Jona Garcia Editor– Ricky Lucas, Jona Garcia, Stewart Schuster, Mark Contreras, Social Team: Elle Money, Alex Burlui Futur Theme Music – Adam Sanborne http://www.adamsanborne.com Typefaces: Futura, DIN, Helvetica Now, Calibre, Knockout, Champion Gothic Futur theme song— Adam Sanborne