*Want to start your own million dollar business with less than $1k? Get the guide:* https://clickhubspot.com/kmo Episode 751: Sam Parr ( https://x.com/theSamParr ) talks to Will Guidara ( https://x.com/wguidara ) about how startups can use principles of 5-star restaurants to beat their competitors. — Show Notes: (0:00) Intro (7:42) Delivering praise and criticism (12:26) Unreasonable customer experience (17:39) One Size Fits All (25:14) One Size Fits Most (28:54) One Size Fits One (33:53) How to implement (40:24) Who to study (47:51) The business of restaurants (53:58) Dealing with critics — Links: • Unreasonable Hospitality - https://www.unreasonablehospitality.com/ — Check Out Shaan's Stuff: • One Hour Books - https://www.onehourbooks.co/ • Shaan's weekly email - https://www.shaanpuri.com • Visit https://www.somewhere.com/mfm to hire worldwide talent like Shaan and get $500 off for being an MFM listener. Hire developers, assistants, marketing pros, sales teams and more for 80% less than US equivalents. • Mercury - Need a bank for your company? Go check out Mercury (mercury.com). Shaan uses it for all of his companies! Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided by Choice Financial Group, Column, N.A., and Evolve Bank & Trust, Members FDIC — Check Out Sam's Stuff: • Hampton - https://www.joinhampton.com/ • Ideation Bootcamp - https://www.ideationbootcamp.co/ • Copy That - https://copythat.com • Hampton Wealth Survey - https://joinhampton.com/wealth • Sam’s List - http://samslist.co/ My First Million is a HubSpot Original Podcast // Brought to you by HubSpot Media // Production by Arie Desormeaux // Editing by Ezra Bakker Trupiano