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Josh Kaufman emphasizes that sales is distinct from marketing and requires convincing customers to purchase while prioritizing customer service to build repeat business.
“marketing is the attracting attention and generating interest and then sales is the process of convincing someone to buy and then getting them set up as as as a customer”
The Diary of a CEO · Jul 2024 · 1 episode · 2.4M views on this topicExtracted by a model; may misattribute who said what.