HP's policy of forcing 15-minute wait times to encourage digital self-support is a hostile and suboptimal approach to customer service.

“I also do Wonder like what their average weight time was before they did this like did this actually really change anything when you did secret shopper do you know how long you had to wait for them to answer”

HP's attempt to force customers into digital support channels is a sign that they do not actually want to help their customers.

“this feels like a continuation of that where it's like they it they just don't want to help you at all and maybe they're trying to train people to not actually call in ever and instead use other resources”