Speaking less allows a person to be more impactful, memorable, and in control of their words.

“The less you say, the more your words will matter.”

Effective communication requires emotional regulation and using one's breath to slow down the interaction.

“It's your breath. That's the only way you're really going to slow things down is if I choose my timing in this conversation and not let somebody else press their timing on me.”

Effective communication requires focusing on both the content being delivered and the manner in which it is delivered.

“So, delivery is very important as well as content. You can't just have one of them. You need to have both.”

Parents of teenagers should focus on negotiation and empathy rather than trying to win every argument.

“If you're not negotiating with teenagers, you're doing it wrong.”