The best troubleshooting involves guiding a user through the process rather than just sending them a video.

“I disagree with her on that. But I also do understand how some people, especially if they haven't done anything before, they might want someone to stay on the line and talk them through it.”

He prefers a methodical approach to troubleshooting by addressing all minor hardware issues before running performance benchmarks.

“I went right for the make sure it's built right first and fix all those little problems before even going to benchmarks i don't want to waste time on benchmarks except to redo anything”

He believes it is more efficient to completely disassemble a malfunctioning computer and rebuild it from scratch rather than trying to fix existing issues.

“I always learned it was faster to completely do it over than try and fix someone else's mess”

When troubleshooting a PC under time constraints, it is a viable strategy to address only the most critical issues to get the machine functional.

“do the bare minimum that's something that they say i'm pretty sure someone says that”