The tech support agent from Dell was ineffective because he wasted time and failed to properly diagnose the RAM issue.

“Bottom line, Dell took 35 minutes to not fix the problem, waste our time not having our system for a week, two weeks, we don't know to return it to a depot. And this was all something that a level one tech support person should have been able to walk us through.”

The tech support experience provided by Starforge is rated a five despite the lack of a phone number because the email instructions were effective.

“Star Forge did a great job with their instructions. There was no phone call, but they responded quickly to emails and they sent me a detailed list of what to do. I give them a five.”