A computer manufacturer should use a video call as a standard part of their operating procedure when troubleshooting.

“If it's not part of your standard operating procedure to just jump on a video call with people at this point, you are doing it wrong.”

Diagnostic LEDs on motherboards are a valuable feature for identifying boot issues.

“That's not because boutique builders like spending more money on motherboards. That's because it's legitimately a useful feature when you're trying to figure out why a computer's not turning on.”