He considers the expectation to solicit store credit card applications from customers to be a negative part of the job.

“you have to ask hey do you want to open a credit card you don't open a Boscov's credit card you want a Macy's credit card a Best Buy credit card you want to ruin your life that was the big thing”

The retail industry is a people business where being attentive, respectful, and responsive to brand partners is essential for success.

“And this comes down to being, you know, a people business. The people that are attentive, return your phone calls, texts or emails, pay you on time, treat your brand with respect. Those are the people that are going to continue to sell you or want to sell you in the future.”

Walmart is currently thriving regardless of the macroeconomic environment due to its ability to offer value and convenience to its customers.

“So regardless of the macro environment, Walmart really seems to be thriving at the moment.”

Walmart's e-commerce business will continue to perform well due to their strategic investments in logistics and product expansion.

“I don't think it's really a challenge anymore because they're making the right investments. They're investing in logistics. They're investing in product and expanding their marketplace, you know.”

Wayfair is pursuing physical store expansion to enhance brand engagement and drive cross-channel sales.

“one of the unique things about you know building stores and you already have a wellestablished e-commerce brand is you do get to see a benefit in the area for the brand overall. But the other thing that we look at is you know what in sort of industry parlance you might call the halo effect.”