Yvonne Ho describes the process of switching from Android to iPhone as painful due to transfer failures and data loss.

“It was so painful. So, when you said some struggles, I made a face cuz I was like, that was not some struggle.”

Natalie reports that the mobile device migration process was problematic, specifically regarding the transfer of contacts and apps.

“It was bringing over like old contacts from like I had the iPhone, iPod touch like over like 10 years ago. So, I had those contacts come in, but none of my actual contacts from my phone came in.”