The BBC lost credibility by deceptively splicing quotes, which contributes to the public's loss of trust in legacy media.

“You don't have to be a fan of Donald Trump's to acknowledge that the way they spliced his quotes together in order to make it appear as though he was saying something that he didn't say was wrong. And when any news organization does something like that, they lose credibility.”

The BBC exhibits structural problems such as being too slow to apologize when it misrepresents events.

“I think where the BBC has an institutional problem is that it's sometimes too slow to say we screwed that up.”