A manager should offer to fix a service issue without explicitly stating they are buying a customer a drink.

“don't say you'll buy me one cuz now you've you've introduced money into it like I can't afford a beer and don't tell me I can't afford something cuz I I'll buy 10 of them”

She asserts that restaurants must provide room temperature butter because cold butter is difficult to spread on warm bread.

“you get this warm bread and like Pavlov's dog your mouth starts watering and then you see the little Ramin of butter mhm and you go over and you put your knife in and you're like oh but you're still ambitious about the project thinking the temperature of the bread will expeditiously melt the butter”