The modern internet environment encourages antisocial behavior and cruelty because users gain a sense of community by sharing in the resentment and punishment of others.

“And when you're getting your sense of purpose and your sense of community from these spaces and the only warmth that you ever feel is this shared purpose of of disseminating the hurt that you feel on a daily basis, then yeah, you have no other outlet.”

The industrialization of online cruelty has transformed it from isolated incidents into a profitable and normalized feature of modern internet platforms.

“What I want to highlight is the scale and industrialization of online cruelty. How it developed from isolated, unmonetizable, largely publicly despised cases to normalized industrialization of monetizable cruelty.”