The label of evil should be avoided because it dehumanizes people and hinders efforts to understand and prevent harmful behavior.

“In fact, I think it makes us capable of perpetrating horrendous crimes against those we label evil. So for me, that word is the end of a conversation. It's when we call somebody evil, we say, "This person is so different from me that I don't even need to bother trying to understand why they are capa”

The fundamental problem of malevolence is an individual issue that requires personal engagement with one's own capacity for evil.

“I became convinced that the fundamental issue of malevolence was an individual issue. So the fundamental problem with Nazi Germany is the Oshwitz camp guard who's a normal person who enjoys his work. That's the problem.”