A company must stand behind its service and product regardless of the actions of individual franchisees, and Bricks and Minifigs has failed to do this by deflecting responsibility.

“Regardless of what a franchisee does. The new one, the old one, the company behind it must stand behind their product, their service. And I can't imagine a better example of a company doing the opposite. Unfortunately, Bricks and Minifigs has chosen to deflect and dodge responsibility”