Great leaders focus on delegating tasks to experts and maintaining a light cognitive load to preserve their decision-making capacity.

“You know what good leaders do? And this is what again I I've learned. They take out of that bathtub. They take out. What can I do less of so I can be exceptional at the other things I do?”

A manager should take full responsibility for team problems to ensure accountability and growth.

“if there's a problem on my team it's going to come from me ultimately the fish is always going to rot from the head and so I've really tried to develop the reflex of taking the full responsibility for whatever is going wrong on the team”

Effective leadership involves staying calm during discipline and showing empathy while listening, rather than using those moments to lecture.

“Number one is you stay calm during the storm. So, when you're disciplining, it's like a business transaction, zero emotions. And you don't discuss bad behavior, you just deal with it and move on. You focus on good behavior.”