Information is everywhere and often unreliable, so it must be refined into knowledge through validation and corroboration before it can be effectively used to take action.

“what i'm finding what happens so often now is people skip knowledge and they just absorb information they don't vet it they don't test it they don't question it and then they use that information as if it's knowledge”

Intelligence operations involve a mixture of human interactions and digital methods, but require in-person engagement for critical and sensitive negotiations.

“there's always going to be a human element because at a certain point I need to look you in the eye I need to ask you a really awkward question and then I need to be able to put my hand on your knee right and say Matt it's going to be okay we're going to be able to do this”