“have you noticed that avoiding a difficult conversation just creates this difficult feeling inside of you that as you are actively avoiding it you are thinking about the conversation As You Are struggling with how to start it and you walk into a room and you see the person you need to have this conv”

“the less you say the more powerful you sound the more uh confident you express yourself the more you seem more confident in yourself”

“There's a misguided view that the goal is to convince the other person that what they're doing is wrong. Actually, the goal of any conflict is to create mutual understanding.”