Efficiency is the most critical strategy for a trash collection business because it is inherently a commoditized service.

“the business that I think you're really in is the efficiency business. So fundamentally like if you if if 70% of the market is owned by HOAs and they continue to gobble more and more you know more of these houses continue to glob together then it's kind of an in uh eventuality right that happens. So”

He advises against outsourcing logistics as a third-party service, suggesting businesses should handle it in-house instead.

“I owned a third-party logistics company and even I would not suggest to most companies that they Outsource that with rare exception”

She suggests that standardized service packages reduce operational friction and help manage customer expectations effectively.

“And I think that's important because if you left it up to them to choose what they wanted, like they don't know. And that's confusion and that's friction and that's like them just ultimately saying never mind. But if you're saying choose this, this, this, or this, then they kind of they have a good ”