Using sales tactics that involve hidden fees or confusing upsells creates a negative experience and harms the reputation of a business.

“it's just it's just not it's not gonna generate more business what you're doing is you're sucking them in with a low price and then you're adding all of these things on and that that just doesn't create a very good customer experience”

A business should be built on creating something valuable for customers rather than profiting from deceptive practices that rely on customer forgetfulness.

“I'm a lot like you guys I'm like let's create something great that people want to pay for and not be like let's hope they forget that we have their billing information like that's just gross”