Thank you to today’s sponsor - LELO: 15% off code LISA15 https://lelo.to/SONA3CruisexLISA You know those moments when you’re stuck dealing with someone who absolutely refuses to listen, never seems to care about how you feel, and just LOVES to control the conversation? If you’ve ever found yourself negotiating with a narcissist, a manipulator, or just a downright difficult person—homie, THIS is your episode. Former FBI hostage negotiator and bestselling author Chris Voss joins Lisa to reveal the exact negotiation secrets he’s used so YOU can finally outsmart toxic personalities in work, relationships, or anywhere you’re feeling powerless. From “forced empathy” tricks that instantly flip the power dynamic in a conversation, to the two magic words that can dramatically transform how someone treats you. Chris is here to show you how to take control—even when the stakes are high and your emotions are spiraling. Whether you’re dealing with an overbearing boss, a gaslighting ex, or a relationship that just won’t relent—Chris’s advice will help you reclaim your power, keep your cool, and get the upper hand (invisibly). No more getting manipulated, bulldozed, or scrambling for words! So get ready, take notes, and arm yourself with the tools to stand up for yourself—and walk away from toxic situations stronger than ever! Chapter Titles: Chris Voss is a former FBI lead kidnapping negotiator, bestselling author of Never Split The Difference, and founder and CEO of The Black Swan Group; a negotiation, training, coaching, and consulting organization that teaches people how to achieve better outcomes in high-stakes conversations. Recognized globally as a leading authority on negotiation, Chris developed his approach through decades of experience in crisis negotiation. Today, he and The Black Swan Group apply those principles to business, sales, leadership, difficult conversations, and high-stakes communication through The Black Swan Method® and Tactical Empathy®. Never Split The Difference has introduced millions of readers around the world to Chris's negotiation methodology. Through The Black Swan Group, Chris and his team help people go beyond understanding the concepts in the book and develop negotiation as a practical, repeatable performance skill through training, coaching, practice, and live experiences. The Black Swan Group offers in-person negotiation training, live and self-paced online negotiation training, coaching, keynote speaking, and advanced negotiation experiences for business owners, leaders, sales professionals, and other professionals who want to become more effective dealmakers. Learn from Chris Voss and The Black Swan Group: Negotiation training and resources: https://www.blackswanltd.com/?utm_source=youtube&utm_medium=social&utm_campaign=womenofimpact In-person and live training: https://www.blackswanltd.com/live-events?utm_source=youtube&utm_medium=social&utm_campaign=womenofimpact Online negotiation training: https://www.blackswanltd.com/online-negotiation-classes?utm_source=youtube&utm=social&utm_campaign=womenofimpact Follow Me, Lisa Bilyeu: Website: https://www.lisabilyeu.com Instagram: https://www.instagram.com/lisabilyeu/ Facebook: https://www.facebook.com/lisabilyeu If you want to dive deeper into my content, search through every episode, find specific topics I've covered, and ask me questions. Go to my Dexa page: https://dexa.ai/lisabilyeu WARNING: I will never ask for your contact info in the comments section, that is someone impersonating me!