👉 Check Odoo: https://www.odoo.com/r/j11k 👉Think School’s flagship Communication course with live doubt sessions : https://thethinkschool.com/sp/communication-masterclass/ 👉 Who would you like to see next on The Indian Business Podcast: https://forms.gle/37daEPEy7mAzhvv29 ⭐️Spotify Link: https://open.spotify.com/episode/4zqTyltvfzkqi8kxSuor5N?si=9d9925ecadfa4bb1 If you are a copyright owner and believe your work has been used improperly, please contact us at writers@thethinkschool.com for prompt removal or credit. 👉 INTRODUCTION: Chris Voss is a former FBI lead kidnapping negotiator, betselling author of Never Split The Difference, and founder and CEO of The Black Swan Group; a negotiation, training, coaching, and consulting organization that teaches people how to achieve better outcomes in high-stakes conversations. Recognized globally as a leading authority on negotiation, Chris developed his approach through decades of experience in crisis negotiation. Today, he and The Black Swan Group apply those principles to business, sales, leadership, difficult conversations, and high-stakes communication through The Black Swan Method® and Tactical Empathy®. Never Split The Difference has introduced millions of readers around the world to Chris's negotiation methodology. Through The Black Swan Group, Chris and his team help people go beyond understanding the concepts in the book and develop negotiation as a practical, repeatable performance skill through training, coaching, practice, and live experiences. The Black Swan Group offers in-person negotiation training, live and self-paced online negotiation training, coaching, keynote speaking, and advanced negotiation experiences for business owners, leaders, sales professionals, and other professionals who want to become more effective dealmakers. Learn from Chris Voss and The Black Swan Group: Negotiation training and resources: https://www.blackswanltd.com/?utm_source=youtube&utm_medium=social&utm=campaign=thinkschoolindianbusinesspodcast In-person and live training: https://www.blackswanltd.com/live-events?utm_source=youtube&utm_medium=social&utm_campaign=thinkschoolindianbusinesspodcast Online negotiation training: https://www.blackswanltd.com/online-negotiation-classes?utm_source=youtube&utm_medium=social&utm_campaign=thinkschoolindianbusinesspodcast 👉In this episode, you'll learn: 1. The 2 negotiation skills Chris Voss says everything revolves around: mirroring and labeling, and how repeating just a few words can make people reveal information they never intended to share. 2. How mirroring helped expose a third bank robber during a Chase Manhattan Bank hostage situation 3. How “what” questions uncover problems while “how” questions force the other side to think about implementation. 4. How labeling emotions can reduce conflict instead of escalating it 5. The negotiation trick that works when someone is ghosting you: 6. Why you should stop trying to make people say YES 7. How Chris Voss spots different types of liars, and accommodating personalities tend to behave under pressure. 8. Why silence after a label can completely change a negotiation Chapters - Must watch episodes - 1. Nir Eyal, Author https://youtu.be/Ft45pH3fYok?si=VjDAJeveBpIDAwoY 2. Balaji Srinivasan, Former CTO Coinbase https://youtu.be/6dIdS6slVWE?si=TTozgcwR_fhYOa3s 3. Nikunj Biyani, SuperYou https://youtu.be/G8UK7WcdF1Y?si=0PXUK_Q3KhWaX_Rm 4. Tarun Sharma, mCaffeine https://youtu.be/3Qms7gUSTj4?si=Omxo0s37AlbIO0TE 5. Ananth Narayanan, Mensa https://youtu.be/H088ypbYuDw?si=bsxvRKkS4CK-ixRm #thinkschool #businesscasestudy #geopolitics #ChrisVoss #Negotiation #NegotiationSkills #FBI #HostageNegotiator #NeverSplitTheDifference #CommunicationSkills #TacticalEmpathy #Mirroring #Psychology #BusinessNegotiation #ThinkSchool