How to talk to a potential client during the first sales call or new business inquiry. How can you improve your client on-boarding process? What do you do when a client calls and asks "How Much?". How should you respond to new business inquiries? Another in-depth conversation with designer and business owner Melinda Livsey exploring how to build client trust and rapport. Melinda Livsey Marks and Maker http://www.marksandmaker.com Skillshare Affiliate link: http://skillshare.evyy.net/c/375188/298081/4650 -- 01:50 I'm getting more business inquiries, though I'm fumbling on the initial call. 05:15 Role Play: client first call / consultation 19:30 Critique Yourself: Seeing yourself in the third person and reading the situation of the room are valuable skills 23:10 Client call breakdown: positively influence the mood/tone of the call 27:00 Learn how to respond to objections, and detach from your expectations and the outcome 30:46 Role Play Reversal: first client call/consultation 33:25 Entrepreneurs often have the desire or need to do better in sales. 38:53 Roleplay Reversal breakdown (Chris): - Took Control of Conversation - Explained What's included for what the client pays for - Had confidence in his own abilities - Upfront with any area he was lacking experience in - Offered Alternatives - Honest with what could be offered 39:40 I'm trying to win your trust, and help you achieve your goals. 40:20 Show interest and be specific about the project. 41:13 Embrace the client and the job 41:58 Say things with a smile, the tone of your voice will change 43:31 Be grateful: Don't take opportunities for granted. Acknowledge that you care and share similar values. 44:22 Change your mentality & perspective. Apply what you learn. 46:14 Why did you not focus on the scope of work in the client call? 47:40 How do I tie in defining the scope of work, proposal and branding questionnaire all together? 49:00 If you are able to help a client solve a problem through talking, you should charge for it. 50:07 The first call is about: - Building Rapport - Earning Trust - Communicating the Budget - Demonstrating enthusiasm and passion 50:50 Bell Curve: Lower level clients have more objections, but higher level clients have harder questions. — 👉Subscribe: https://goo.gl/F2AEbk 👉See our Academy Channel: https://goo.gl/vB9zoP Want a deeper dive? Typography, Lettering, Sales & Marketing, Social Media and The Business of Design courses available here: https://goo.gl/bRt5qd — Love the content? Become a sustaining member for $5/mo today. https://goo.gl/nwekfL BOOKLIST – Essential Reading for Creative Professionals: https://bit.ly/biz-booklist Essential Design Books: https://bit.ly/futur-design-books Kits & Proposals: https://goo.gl/mSjuWQ Visit our website: https://www.thefutur.com FREE resources: https://goo.gl/Qh6gHr Mandarin (Chinese) Subtitles on UiiUii https://uiiiuiii.com/?s=the+futur — We love getting your letters. Send it here: The Futur c/o Chris Do 1702 Olympic Blvd. Santa Monica, CA 90404 USA — OUR AFFILIATE LINKS Webflow: http://bit.ly/2EbET9l Retro Supply Co.: http://bit.ly/2GW8gzR Skillshare: https://goo.gl/YCo2uT Amazon: http://bit.ly/thefuturishere Creative Market: https://goo.gl/g4jlTE Design Cuts: http://bit.ly/2GSsAR3 Epidemic Sound: http://share.epidemicsound.com/thefutur Bring Your Own Laptop Tutorials: byol.me/thefutur By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you. — 🎙 Futur Podcast: https://thefutur.com/podcast/ ✍️ Futur Blog: https://thefutur.com/blog/ — Credits: Executive Producer– Chris Do Host– Chris Do & Melinda Livsey Cinematography– Aaron Szekely Art Director— Molly Drill Editor– Stewart Schuster Futur Theme Music – Adam Sanborne http://www.adamsanborne.com Annotations & SEO – Isaiah Nwukor Typefaces: Futura, Din Futur theme song— Adam Sanborne === *By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.