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Customers primarily buy to avoid pain or mitigate risk rather than to seek out upside or potential benefits.
“80% of customers buy to avoid pain or reduce risk [music] as opposed to increase upside, which is a good thing for startup founders to understand.”
Lenny's Podcast · Nov 2025 · 1 episode · 123K views on this topicExtracted by a model; may misattribute who said what.