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In crisis situations, a calm and soothing tone of voice is essential for lowering the panic levels of the person you are communicating with.
“you want to start with a calming soothing voice and then no matter what they say you want to put a label”
Jay Shetty Podcast · Aug 2024 · 1 episode · 350K views on this topicExtracted by a model; may misattribute who said what.